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Posted on: March 24, 2020

Trash PickUp


Connect with the Future 

March 19, 2020 

Dear Community Partners

As we continue to navigate the course of Covid-19 and its impact around the world, we want to be transparent about our business practices and the operational changes you may see from Waste Connections. Our focus during this time is clear: minimize risk for our employees and customers while still providing the reliable solid waste collection services that our communities rely on

We're proud to be a decentralized business model that places ultimate decision makers at the local level, and yet we have the backing of a large organization that maintains a healthy balance sheet along with significant physical and human capital that can be deployed in response to emergency situations

Locally, in and around Knoxville, we're adapting our operations to limit physical contact within our workplace. These changes include setting up remote access for administrative personnel who are able to work from home, purchase of enhanced janitorial products and services, enabling personnel to clock in/out using their own mobile devices, in addition to employing a host of hygiene and social distancing best practices. 

Now is also a good time to educate our customers to bag and tie their household trash, a commonly overlooked best practice, Household trash that is not properly bagged and tied is susceptible to spills and further increases the risk of exposure for our personnel to potentially infectious waste. We appreciate any assistance from our partnered communities in furthering this message to residents. 

At the moment, we have not experienced an impact to our serviceability and our community partners should not see any negative impacts as a result. However, we are frequently monitoring the situation in order to remain prepared with plans for continuity of our operations in a number of scenarios. Our current phase (Phase II) along with any subsequent phases of approach is outlined below

Phase I: Total operational coverage and no immediate threat

O Precautionary measures are taken to increase hygiene and social distancing. No impact on service capacity 

while all personnel continue reporting for regular duty. Phase II: Total operational coverage or with minimal impact as local cases of Covid-19 arise in our communities. 

o Ramp up precautions including remote work mandated for non-essential personnel, and stagger start times of 

operational personnel to increase social distancing. Phase III: Partial impact to operational coverage as local cases begin to impact availability of operational-essential personnel in the form of prolonged school closures and/or some cases of our own personnel being quarantined

o We begin operational triage to prioritize coverage of services most essential to the health and safety of our 

community partners. Lower priority services are more susceptible to delays or temporary suspension. Prioritization (from low to high) of collections services are deemed as follows

Industrial/Construction Recycle (Lowest Priority) Industrial/Construction Waste Commercial (Non-Residential) Recycle Commercial (Non-Residential) Waste Residential Bulk & Brush 

Residential Recycle 

. Residential Waste (Highest Priority) Phase IV: Limited operational coverage necessitates further suspension and prioritization of services as frequency of Covid-19 cases increase results prompts broadened quarantining


Connect with the Future 

O All Residential collection services are reduced to "cart onlyin order to reduce chance of contact of our 

personnel with solid waste via manual pickup. Additionally, Residential collection services are impacted accordingly: 

Residential Bulk & Brush - collection services are suspended Residential Recycle - reduced to cart contents only. To maximize operational efficiency, recycle contents will be comingled along with Residential Waste collection and will not be recycled Residential Waste - reduced to cart contents only. Contents outside of container will not be 

collected to reduce risk of exposure of operational personnel and maximize operational efficiencies. Phase V: No operational coverage as frequency of Covid-19 cases prompts a lockdown or full quarantine for our communities

O All collection services are suspended until lockdown is lifted. When the lockdown is lifted, we will revert to 

Phase IV, then work our way upward to and through Phase I approach

We appreciate your understanding as we take precautions to protect the health and well-being of our employees, our customers, and our communities. Please trust that we recognize our essential role in maintaining health and sanitation in our communities. Supporting our municipal partners remains one of our highest priorities, right after the safety of our people, and we hope that is evident in our phased approach to plans for continuity of our operations


Jason McCue District Manager Waste Connections of TN 

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Town of Oliver Springs
717 Main St.
Oliver Springs, TN 37841
Ph: 865-435-7722
Fx: 865-435-4881